Privacy Policy

1. Introduction

NeighborPool (“we”, “us”, “our”) is committed to protecting the privacy of every resident who interacts with our platform. This Privacy Policy describes what information we collect, how we use it, and the choices you have. By using the Service, you consent to the practices described here.

2. Information We Collect

Information you provide:

• Email address — used to contact you when group rates are confirmed
• Service preferences — which categories you are interested in (e.g., lawn care, cleaning)
• Address association — your sign-up is linked to the residential address embedded in the QR code you scanned

Information collected automatically:

• QR scan events — we log when your address's QR code is scanned, including a timestamp and browser user agent
• Standard web logs — IP addresses, browser type, and referrer URL may be captured by our hosting infrastructure

3. How We Use Your Information

• To notify you when a group rate for a service you selected has been confirmed
• To aggregate interest data by neighborhood and street for negotiation purposes
• To improve the Service and diagnose technical issues
• To respond to inquiries sent to our support email

We do not use your information for advertising, profiling, or sale to third parties.

4. Information Sharing

We share your information only in the following limited cases:

• Service providers: When you accept a confirmed group offer, we share the minimum necessary information with the provider (typically just scheduling logistics, not your personal contact details unless you explicitly consent).
• Neighborhood administrators: Admins who manage your address's presence on NeighborPool can see aggregated signup counts, but not individual email addresses.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of NeighborPool or others.

We never sell your personal information.

5. Data Retention

We retain your sign-up information for as long as your account is active or as needed to provide the Service. If you request deletion, we will remove your email address and service preferences within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your data — email us and we will process your request
• Opt out of any service offer at any time before acceptance

To exercise any of these rights, email [email protected].

7. Security

We use industry-standard security practices to protect your information, including HTTPS encryption for all data in transit and restricted access controls for our data storage. No system is 100% secure, but we take reasonable steps to protect your data from unauthorized access, loss, or disclosure.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through the Service, please contact us and we will delete it promptly.

9. Third-Party Links

The Service may contain links to external websites (e.g., provider websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or emailing you. Continued use of the Service after changes take effect constitutes your acceptance.

11. Contact

If you have questions or concerns about this Privacy Policy, contact us at: [email protected]