Question 1

What is Neighbor-Pool?

Accepted Answer

Neighbor-Pool is a group buying platform for home services. Neighbors in the same ZIP code pool together to unlock provider discounts of 25-40% off — discounts that no single household could get on their own. Signing up is completely free for homeowners.

Question 2

How does Neighbor-Pool work?

Accepted Answer

It works in four steps: (1) You sign up and pick a service. (2) Neighbors in your ZIP code do the same — once 5-10 households join, the deal activates. (3) A vetted local provider accepts the deal and sets a discounted group price. (4) You pay the group price and service is scheduled. Everyone saves.

Question 3

Is Neighbor-Pool free for residents?

Accepted Answer

Yes — completely free. Residents pay only the discounted group service price. There are no platform fees, no membership dues, and no hidden charges. The platform fee is paid by the service provider.

Question 4

How much can I save through Neighbor-Pool?

Accepted Answer

Residents typically save 25-40% compared to booking the same service individually. Savings vary by service type and neighborhood size. Lawn care savings average 35%, house cleaning 30%, and pest control up to 40% when the whole block participates.

Question 5

What services are available on Neighbor-Pool?

Accepted Answer

Neighbor-Pool supports lawn care, house cleaning, pest control, trash and recycling collection, snow removal, gutter cleaning, window cleaning, pressure washing, HVAC maintenance, tree trimming, and more.

Question 6

What if not enough neighbors join?

Accepted Answer

No charge, no commitment. You are only locked in once you explicitly accept an activated deal and add your payment method. If a deal never reaches its threshold, it stays in gathering mode indefinitely and you can leave at any time with no penalty.

Question 7

Are service providers vetted?

Accepted Answer

Yes. All providers are screened for valid business licensing, general liability insurance, and background checks before they can join the platform. Neighbor reviews after each service provide ongoing accountability.

Question 8

How does Neighbor-Pool make money?

Accepted Answer

Neighbor-Pool earns a small service fee from providers — included in the group rate they offer. Residents always pay exactly the quoted group price with no additional platform fees.

Question 9

Can service providers join Neighbor-Pool?

Accepted Answer

Yes. Providers create a free profile, browse open neighborhood deals in their service area, and submit group rate offers. If selected, they get a full neighborhood route of recurring clients from a single application.

Frequently Asked Questions

Getting Started

Deals & Services

Payments & Billing

Account & Privacy

For Providers

Troubleshooting

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